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Southend's Premier Hotel 01702 345 247

Terms and Conditions

By accessing this Site you agree to the terms that appear below together with any specific terms set out on individual pages within this site. If you do not agree to these terms, please do not use the Site.


The rates quoted on Westcliff Hotel are accurate at the date of publication unless otherwise stated. All information and rates are, however, subject to change upon notice and we recommend therefore that you review the website at regular intervals to check for any changes.

Rates & availability information

These are updated on a regular basis and are affiliated to other booking agent websites.


Payment should be made in full when you check in using cash or any of the major credit cards.

Deposits & cancellation

Normally, Short Breaks can be confirmed by credit card number or in writing – no deposit is needed. However, at certain times of year (Christmas and New Year for instance) a deposit may be needed – we will advise you if this is the case when you make your booking. If your plans need to change, please give as much notice as possible about your cancellation by phoning the hotel. If you cancel before 10:00 am the day before your arrival there will be no charge. Cancellations after this time will incur a charge of the first night’s bed and breakfast rate.

Other accommodation bookings

Unless otherwise indicated prices are quoted per person per night and include English breakfast and VAT at the current rate.


You will need to confirm your booking by credit card guarantee or in writing.


You may cancel up until 2pm on the day before arrival without penalty. Cancellation after this time will incur a charge for the first nights accommodation. Conference & meetings and weddings & events accommodation Full terms and conditions are detailed on the e brochure section of the website or can be sent to you on request which will be provided by the hotel once confirmation of reservation is received. These will protect both parties and cover:~ Charges and payment. Amendments and cancellation by the client. Amendment or cancellation by the hotel. Client’s use of the hotel, plus arrival and departure. Insurance liability. Emergency evacuation. General terms and conditions. Regarding conference and meetings, delegate rates are based on a minimum of Five people and include VAT at the current rate.

Accuracy of details

While we have tried to ensure that all information about the Hotel, facilities, attractions and events is accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and Zola hotels cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.

Links to other sites

All links provided from Westcliff Hotel and its subsidiary websites are done so in good faith in order to give you easy access to additional information. Zola Hotels makes no representations in respect of such websites and does not endorse them in any way and cannot be held responsible for the content of these sites, or any links within them, are not responsible for data collection and privacy policies of these sites, and you should read their privacy and security policies before providing any personal data to them.

Cookie Policy

We use cookies to make our website work including:

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
By using this Web site, you consent to the terms of our Privacy Policy and to our processing of personal information for the purposes given above.